Cancellation & Refund Policy

Last updated: 24 July 2026. This policy explains cancellations, returns, and refunds for purchases made on Buysellox.com ("Buysellox.com", "we", "us").

1. What This Policy Covers

Buysellox.com is a classifieds marketplace: we do not sell, ship, or take custody of the items buyers and sellers list and arrange between themselves. The only thing you buy directly from Buysellox.com is a promotion package — a paid badge, ranking boost, refresh, or credit bundle applied to your own listing. This policy covers those purchases. It does not cover, and we are not responsible for, the goods or services exchanged between buyers and sellers — see Section 4 of our Terms & Conditions.

2. Cancellation

A promotion purchase is applied to your listing immediately once payment is confirmed by our payment gateway, so there is no cancellation window after that point. If you start a checkout and close the page or abandon it before paying, no charge is made and nothing is applied — you can simply start again.

3. Refunds

Promotion fees are non-refundable once a package has been successfully applied to a listing (badge shown, ranking boosted, or credits added to your account), except where required by applicable law.
If you were charged but the package was never applied to your listing or account due to a technical error on our side, contact us within 7 days of the charge and we will investigate and refund the affected amount.
If a payment is deducted by your bank/wallet but our system never marked it as paid (for example, you were redirected back before completing the gateway's confirmation step), contact us with your payment reference and we will reconcile it with the gateway and refund any duplicate or failed charge that was still deducted.

4. Turnaround Time

Approved refunds are processed back to the original payment method within 7–14 business days, depending on how quickly our payment gateway and your bank/wallet settle the reversal.

5. How to Request a Refund

Email support@buysellox.com with your account email, the listing or package affected, the amount charged, and the payment reference (from your JazzCash/card confirmation). We aim to respond within 2 business days.

6. Changes to This Policy

We may update this policy from time to time. We will update the "Last updated" date above when we do.

1. What This Policy Covers

2. Cancellation

3. Refunds

Promotion fees are non-refundable once a package has been successfully applied to a listing (badge shown, ranking boosted, or credits added to your account), except where required by applicable law.

If you were charged but the package was never applied to your listing or account due to a technical error on our side, contact us within 7 days of the charge and we will investigate and refund the affected amount.

If a payment is deducted by your bank/wallet but our system never marked it as paid (for example, you were redirected back before completing the gateway's confirmation step), contact us with your payment reference and we will reconcile it with the gateway and refund any duplicate or failed charge that was still deducted.